Privacy Statement

PRIVACYVERKLARING TRANSLUCENTLIFE  21 MEI 2018

Your privacy is of great importance for Translucentlife. We therefore comply with the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do at www.translucentlife.nl with information that we learn about you.
If you have any questions, or want to know exactly what we keep track of you, please contact Translucentlife.

Statistics and profiling

We keep statistics on the use of our website. With these statistics, we improve our website to, for example, only show relevant information. We may combine your personal data to learn more about you. Of course we will respect your privacy at all times. If you do not want this, you can always report this to us.

For this we use your telephone number, e-mail address, IP address and name and address details. We do this on the basis of your consent. We keep this information for one year.

Providing to third parties

We work with certain companies that can receive your personal data from us above.

Of these parties is located outside the EU Google & DoubleClick.

 

Contact form and Newsletter

With the contact form you can ask us questions or make requests.

For this we use your e-mail address, IP address, telephone number and name and address details. We do this on the basis of your consent. We keep this information until we are sure that you are satisfied with our response and six months thereafter. This way we can easily access the information in subsequent questions. We can also train our customer service to be even better.

You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Each newsletter contains an unsubscribe link. You can also report this via your account.
Your e-mail address will only be added to the list of subscribers with your permission. This data is kept for up to three months after you cancel the subscription.

Your account

For certain parts of our website you must first register. You must then enter information about yourself and choose a username. We create an account with which you can log in with that username and a password of your choice.

For this we use your nickname, name and address, phone number, profile picture, e-mail address, IP address, billing address and gender. We have a legitimate interest in this. We keep this information up to six months after you have lifted the account.

We keep this information so that you do not have to re-enter it every time and so that we can approach you more easily if needed at the webshop. You can adjust information via your account whenever you want.

Advertising

We would like to send you advertising about offers and new products or services. We do this:

  • by mail
  • by e-mail
  • by social media
  • by telefoon

You can object to this advertisement at any time. Every letter tells you how to do this. Each e-mail contains an unsubscribe link. You can block us or use the unsubscribe option. You can indicate this when you receive a call. You can also report this via your account.

Location data

Sometimes it is necessary for our site www.translucentlife.nl to find out where you are. We ask separately if we can know this and only if you give permission, we get this information.

For this service we use the navigation and location software on your phone, tablet or computer. We have no control over what the creators of this software (such as Google Maps) do with it. Always read their privacy statements.

Provision to other companies or institutions

With the exception of the aforementioned partners, we do not, under any circumstances, provide your personal data to other companies or institutions, except when we are legally obliged to do so (for example, if the police require it if there is a suspicion of a crime).

Social media buttons are included in our site. The administrators of these services collect your personal data.
You can also request your information from the relevant site, such as Facebook.
Go to facebook.com/settings and click on ‘Download a copy of your Facebook data’

Cookies

Our website uses cookies. Cookies are small files where we can store information so that you do not have to enter it all the time. But we can also see that you are visiting us again.

When you visit our website for the first time, we present a notification with an explanation about cookies. Hereby we will ask for your agreement for the use of these cookies.

You can disable the placing of cookies via your browser, but some things from our webshop will not work properly anymore. Would you like to see an overview of all cookies? See a further explanation below.

 

Google Analytics

We use Google Analytics to keep track of how visitors use our web store. We have signed a processor agreement with Google. There are strict agreements about what they can keep up with. We have not allowed Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

Security

Security of personal data is of great importance to us. We ensure that your data is properly secured with us. We always adjust security and pay attention to what can go wrong.

Data protection officer

We have appointed a data protection officer. This person is responsible for the privacy within our organization. Our data protection officer is called Perine Simon-Davelaar and can be contacted by e-mail at info@translucentlife.com and by telephone on +31 – 62 0010 959 for all your questions and requests.

Changes to this privacy statement

When our website changes, we must of course also adjust the privacy statement. Always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.

Access, change and delete your data

If you have questions or want to know what personal information we have about you, you can always contact us. See the contact details below.

You have the following rights:

  • get an explanation about what personal data we have and what we do with it
  • insight into the exact personal data we have
  • to have errors corrected
  • the removal of outdated personal data
  • withdrawing permission
  • object to a particular use

Please note that you always clearly state who you are, so that we can be sure that we do not modify or delete data from the wrong person.

File a complaint

If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisor. This is called the Dutch Data Protection Authority.

Contact details

Translucentlife
the Hague
info@translucentlife.com
+31 – 62 0010 959

DO YOU WANT TO DELETE YOUR DATA?

If you want to delete your data, go to this page